Welcome to NARA Computer Shop’s FAQ section. Here you’ll find answers to common questions about our tech products, delivery options, payments, and more. If you can’t find what you’re looking for, please contact our customer service team at [email protected].

About NARA Computer Shop

What kind of products does NARA Computer Shop specialise in?
We specialise in cutting-edge technology products for gamers, creative professionals, and tech enthusiasts. Our range includes action cameras, audio equipment (including AirPods), gaming accessories (like Call of Duty merchandise and controllers), computer hardware, camera gear, drones, and more. We carefully curate our selection to offer the latest and most reliable tech products.
Where is NARA Computer Shop based?
Our company is headquartered at 88 Knightsbridge, London, GB EC6G 3FV. We ship worldwide (excluding some Asian and remote regions) from our UK warehouse.

Product Questions

Do you sell genuine branded products?
Absolutely. All products sold through NARA Computer Shop are 100% genuine and sourced directly from manufacturers or authorised distributors. We never sell counterfeit or refurbished items as new.
Can I get advice about which product is right for my needs?
While we don’t currently offer personal shopping consultations, our product descriptions are detailed to help you make informed decisions. For specific technical questions, feel free to email our customer service team who will be happy to help.
Do you offer bundles or package deals on related products?
We occasionally offer special bundles, particularly for gaming setups or photography equipment. These will be prominently displayed on our website when available. You can also sign up for our newsletter to be notified about special offers.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through encrypted channels for your security.
Is it safe to enter my credit card information on your website?
Yes, our website uses industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to issues with your bank or card provider. Common reasons include insufficient funds, international transaction blocks (for non-UK customers), or incorrect CVV entry. We recommend contacting your bank if this occurs.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:

Standard Shipping (£12.95): Shipped via DHL or FedEx with tracking and insurance. Delivery typically takes 10-15 business days after dispatch (1-2 days processing).

Free Standard Shipping: Available on orders over £50, shipped via EMS. Delivery typically takes 15-25 business days after dispatch (1-2 days processing).
How long does order processing take?
We typically process and dispatch orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Do you ship internationally?
Yes, we ship worldwide except to some Asian countries and remote regions. During checkout, you’ll be able to see if we deliver to your location.
Can I track my order?
Yes, all orders come with tracking information which will be emailed to you once your order is dispatched. You can track your package directly with the carrier (DHL, FedEx, or EMS).
What if I need my order urgently?
For time-sensitive purchases (like gaming controllers before a tournament or camera accessories for an event), we recommend choosing our Standard Shipping option for faster delivery. Unfortunately, we don’t currently offer express overnight shipping.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in their original packaging with all accessories included. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a tracked shipping method for returns.
How long do refunds take to process?
Once we receive your returned item and verify its condition, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
What if my item arrives damaged?
Please contact us immediately at [email protected] if your item arrives damaged. We’ll need photos of the damaged item and packaging to process a replacement or refund. All our shipments are insured, so we can resolve this quickly for you.

Contact & Support

How can I contact customer service?
Our London-based customer service team can be reached via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9am-5pm GMT).
Do you have a physical store I can visit?
Currently, NARA Computer Shop operates as an online retailer only. Our headquarters at 88 Knightsbridge is not open to the public for shopping, but you’re welcome to contact us if you need to arrange product collection in special circumstances.
Where can I find the latest updates about your shop?
For new product announcements, special offers, and service updates, we recommend signing up for our newsletter on our website or following us on social media (links available in our website footer).

Still have questions? Our friendly customer service team is always happy to help. Email us at [email protected] and we’ll get back to you promptly.